1. Home
  2. FAQ
FAQ

Your questions about the Betting Site All Questions Answered Right Here

From registration to withdrawals, bonuses to support — find answers to all your questions about our betting site right here. Search below or browse by category.

45+
Total Questions
7
Category
24/7
Support
By Category
Account & Registration
Login & Security
Deposits & Payments
Withdrawals & Payouts
Bonuses & Promotions
Games & Betting
Support & Contact
Didn't find your answer?

Our support team is available 24/7 to help.

Start Live Chat
All Questions Account Login Deposit Withdraw Bonus Games Support
No questions found
Try searching with different keywords or contact support.

Account & Registration

7 Questions

Quick Answers

No, you can't

Required

To close your account, email [email protected]. We'll verify your identity and, if you have a remaining balance, give you the opportunity to withdraw it. Before permanent closure, you may also want to consider self-exclusion — Responsible Play page for full details.

You can update your profile photo and preferred language on your own. To change your mobile number or date of birth, contact support and complete identity verification. These details are restricted for security reasons.

KYC (Know Your Customer) verification is required to protect your account and prevent fraud. It is typically requested during large withdrawals. Required documents: National ID (NID) or passport, plus a recent selfie. The support team completes verification within 24 hours.

Yes! With a referral code Registration both you and the person who referred you will receive a special bonus. The referral code must be entered in the optional field during registration. Referral codes cannot be added after registration is complete.

Login & Security

6 Questions

Quick Solutions

First, check your network connection. After 60 seconds, use the "Resend" option. Check your spam folder and make sure your mobile number is correct. If you still haven't received it, email [email protected] or reach out via live chat.

Entering the wrong password 5 times in a row will lock your account for 30 minutes. Please try again after 30 minutes. You can also use OTP login as an alternative. If your account remains locked for an extended period, please contact support.

  • Use a strong password (combining uppercase, lowercase, numbers, and symbols).
  • Never share your password with anyone.
  • Log out on shared devices.
  • If anyone claims to be from our betting site and asks for your password, treat it as fraud.
  • If you notice anything unusual in your account, contact support immediately.

Yes, you can be logged in on mobile, tablet, and desktop simultaneously. For your security, always log out when using an unfamiliar or shared device. You are responsible for keeping your account secure.

For security, your account will automatically log out after a set period of inactivity (usually 30–60 minutes). Enabling the "Remember Me" option keeps you logged in longer on personal devices. Do not use this option on shared devices.

Deposits & Payments

7 Questions

Available Methods

Minimum Deposit: ৳200. Daily maximum limits vary by account level. Higher limits apply for VIP members. For responsible gaming, you can set your own deposit limit — Responsible Play See.

In most cases, deposits are credited instantly — typically within 1–5 minutes. If there's a delay, please wait up to 15 minutes. If your account still hasn't been credited after 15 minutes, contact support with a screenshot of your payment.

Our betting site does not charge any additional fees on deposits. However, bKash or Nagad's own transaction fees may apply — these are set by the payment provider, not us. We don't deduct anything on our end.

First, wait 15–20 minutes. If the issue persists, email your payment transaction ID (TxnID) along with a screenshot to [email protected], or reach us via live chat. We'll resolve the issue within 2–4 hours.

Log In → Profile → Responsible Gaming → Deposit Limit. You can set daily, weekly, or monthly limits. Decreases take effect immediately; increases require a 24-hour waiting period. More details: Responsible Play।

bKash is the most widely used payment method on our betting site — it's fast and familiar to everyone. Nagad is equally quick. Simply go with whichever mobile banking app you use most; they're all comparably fast.

Withdrawals & Payouts

6 Questions

Simple Process

Minimum Withdrawal: ৳500. Daily maximum withdrawal limits vary based on your account's VIP level. VIP members enjoy higher limits. For more details, VIP Visit the page.

Withdrawals are normally processed within 3–15 minutes. During peak hours or for larger amounts, it may take up to 24–48 hours. If KYC verification is not complete, your first large withdrawal may be delayed.

Common reasons for a rejected withdrawal include: incomplete KYC, unmet bonus wagering requirements, or account-related issues. Contact support to find out the exact reason. In most cases, the amount is returned to your balance.

Withdrawals from our betting site are generally free of processing fees. However, your payment provider (bKash/Nagad) may apply their own charges. Full fee details are available on the withdrawal page.

No, bonus balance cannot be withdrawn directly. You must first meet the specified wagering requirements. For example, a 10x wagering requirement means you need to place bets totalling 10 times the bonus amount. Once the requirements are met, the bonus converts to real balance and can then be withdrawn.

Bonuses & Promotions

6 Questions

Special Offers

Yes! Regular members on our betting site receive weekly cashback. VIP members enjoy even higher cashback rates. If you have net losses in a given week, a percentage of those losses will be returned to you. Details: VIP Page।

Log in and share your referral link or code with friends. When they sign up using your code and make their first deposit, you'll receive a referral bonus. The more active friends you refer, the more bonuses you earn.

Welcome bonuses are typically valid for 30 days. Other bonuses have varying expiry periods depending on the bonus type. If wagering requirements are not met before expiry, the bonus will be forfeited. You can check your bonus expiry in the Promotions section of your account.

Only one bonus can be active at a time. To claim a new bonus, you must first complete the conditions of your current bonus or forfeit it. Special combo bonus offers are available occasionally — keep your notifications on.

Promo codes are sent via our official Telegram channel, email newsletter, and SMS. Enter the code in the promo code box at the time of deposit. Note — promo codes must be used before they expire; expired codes will not work.

Games & Betting

6 Questions

  • 🎯 Sports Betting — cricket, football, tennis, and all major sports
  • 🐟 Fish Game — Thrilling Crash Game
  • 🎰 Slots — Hundreds of slot machines
  • 🎱 Bingo — Fun Number Games
  • 🃏 Live Casino — Baccarat, Roulette, Poker
  • 🎲 Table Games — Blackjack, Sic Bo, and more

Yes! All games are available on our mobile app, which offers faster loading, push notifications, and exclusive app-only offers. Click here Download the App — available for both Android and iOS.

Yes! Our betting site offers live (In-Play) betting. Odds update in real time as the match progresses, and you can place bets throughout. Live betting is available for cricket, football, and most other major sports.

Some bets offer a cashout option that lets you withdraw your winnings before the event ends. This feature may not be available on all bets. Once a bet is placed, it generally cannot be cancelled — so double-check everything before confirming.

If you believe there's an issue with a result, contact our support team. Write to [email protected] with your bet ID and a screenshot. We'll investigate and respond within 24 hours. Our betting site operates a fully transparent and impartial system.

VIP Members Enjoy: higher betting limits, exclusive odds boosts, tournament access, a dedicated account manager, faster withdrawals, and personalised bonus offers.

Support & Contact

5 Questions

3 Ways

Live chat responses average 2–5 minutes. Email queries are typically answered within 2–6 hours. Complex matters (such as KYC or disputed results) may take up to 24 hours.

Once a complaint is received, our team reviews all relevant information. We aim to resolve standard issues within 4–8 hours and complex cases within 72 hours. You'll be notified of your complaint status by email.

Our betting site operates exclusively at bettingsite.onl. Any contact from unknown numbers requesting personal information or passwords is a sign of fraud. If this happens, report it immediately to [email protected].

Yes! Our betting site's support team is fully available in Bangla. We believe language should never be a barrier — all our support agents speak Bangla fluently. Chittagonian dialect support is available too!
Why We're the Best

To Choose Betting Site 6 Reasons

Instant Deposits & Withdrawals

Withdraw to bKash or Nagad in just 3–15 minutes. Deposits reflect within seconds. We offer the fastest payment processing in Bangladesh.

Fully Secure Platform

Your account and funds are protected by SSL encryption, two-factor authentication, and bank-grade security. Thousands of transactions are processed safely every day.

Full Support in Bangla

Our support team is fully fluent in Bengali. Get help in your own language — 24 hours a day, 7 days a week.

Great Bonus Offers

Welcome bonus, cashback, referral bonus, and regular promotions — there's a chance to earn a bonus on every deposit.

Mobile App

Play from anywhere with our mobile app, available on Android and iOS. App users also get access to special offers.

Responsible Gaming

Self-exclusion, deposit limits, and reality checks — we make sure your gaming stays enjoyable, never overwhelming.

Need more help?

With Us Contact Us

If you can't find the answer you're looking for, our support team is available around the clock.

💬
Live Chat

The fastest way to get help. Log in and click the chat icon. Average response time is just 2 minutes.

Start Chat
📧
Email Support

Email us for complex issues. You'll typically receive a response within 2–6 hours.

[email protected]
📱
Telegram

Get promo offers, updates, and support on our official Telegram. Join the community.

Download the App
🚀
What are you waiting for

Found what you were looking for? Now Get Started!

Join our betting site, claim your welcome bonus, and enjoy thousands of games. Getting started takes just 2 minutes.

Register for Free Log In
App Download Game Lobby Responsible Play VIP Benefits
বাংলা